Terms and Conditions

Updated 29.09.2025

This website (maioriginals.com) is operated by MAI Merchandise Oy (Business ID: 2946642-9). By placing an order, you agree to these Terms and Conditions.

We reserve the right to update these Terms and Conditions without notice. Changes apply to future orders.

Sales Policy

• All products are made to order after an order is placed.

• All sales are final. No returns, exchanges, or cancellations are accepted except for defective or damaged items.

• This complies with EU law exemptions for personalized/custom-made goods.

Guarantee and Defect Liability

MAI Merchandise Oy complies with statutory defect liability under EU and Finnish law. If you believe your product has a legal defect, please contact info@maioriginals.com.

Complaints

• Proof of purchase is required for all complaints.

• Complaints must be submitted in writing.

• Informal complaints can be sent to info@maioriginals.com.

Product Safety and Compliance (EU)

• All products sold meet applicable EU safety, textile, and consumer protection requirements.

• Clothing items comply with EU standards regarding material labeling (fiber content and care instructions).

• Products are intended for general consumer use and are not certified for professional protective use.

Shipping

• International shipping is available.

• Shipping costs are calculated by weight and destination.

• Delivery times may vary depending on the country and carrier.

• Import duties and taxes may apply depending on the destination country and are the responsibility of the customer.

Estimated shipping costs (final costs vary by product weight and destination):

• Small parcels (up to 1 kg): €7.90–27.90

• Medium parcels (up to 3 kg): €9.90–37.90

• Large parcels (up to 5 kg): €10.90–46.90